Home Refund Policy Snugg Refund Policy If you wish to return an item please email our customer service team on firstname.lastname@example.org with your order number, the name of the item you wish to return and the reason for the return. They will then respond with the return address, a return authorisation number (RMA) and a returns slip. You then will be able to package up your item making sure you include the returns slip and send the item back to us. Please be advised any item received back without a RMA number cannot be processed or identified, it is your responsibility to make sure this is included with your return. The Snugg Returns Policy If you are not completely satisfied with your purchase, simply return the item(s) to us in their original condition within 30 days of receipt. We will then issue a refund upon receipt and examination. Items should wherever possible be returned in their original (or similarly robust) packaging with a completed Returns Form. If this is not done the processing of the return may be delayed. If you require a different item, you will need to place a new order online and return the original item for a refund. Please note the item is your responsibility until it reaches us; for your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods. We cannot refund return items lost in the post. Return postage charges are non-refundable unless your order was faulty or incorrect. Returns time frame Please allow 3-5 working days from receipt of a return for us to process a refund. Once a refund is processed you will receive a confirmation email. After receiving the confirmation email, please allow a further 1-2 working days for the refund to clear into your account. Your refund will be credited to the same card or payment method with which you made your original purchase. If for any reason this is not possible, (e.g. the card has expired) we will contact you to discuss alternatives. Faulty or incorrect items. If you think the item you received is faulty or incorrect, please contact our customer service team by email at email@example.com, we will then advise and assist you with the return. Please include as many details as possible about the fault. Part of order is missing. Regrettably mistakes can happen. If you have received your order and an item is missing, please email firstname.lastname@example.org quoting your order number and stating the missing item and we will investigate the matter further.